We want you to feel confident ordering from Montreve. If something
isn't right, we'll make it right.

30-day returns

We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and
in its original packaging, with the seal intact. You'll also need
your order number or proof of purchase.

For hygiene and safety reasons, we're unable to accept returns on
opened or used personal care items.

Return postage is the responsibility of the customer, except where
an item arrives damaged, defective, or incorrect. We recommend using
a tracked service, as we can't be responsible for returns lost in
transit.

How to start a return

To start a return, contact us at support@officialmontreve.com with
your order number. We'll confirm your return and provide the return
address.

Items sent back without first requesting a return will not be
accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if
the item is defective, damaged, or incorrect. We'll make it right at
no cost to you, including return postage where needed.

This applies whether or not the item has been opened.

Non-returnable items

Opened or used personal care items and gift cards cannot be returned.

Exchanges

The fastest way to get what you want is to return your item and place
a new order once your return is accepted.

Subscriptions

Subscriptions can be cancelled at any time with no minimum commitment.
You can pause, change, or cancel your subscription at any time from your account by clicking here.

If a subscription order has already been dispatched, we can't recall
it, but you're welcome to return it unopened under the terms above.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right
to cancel or return your order within 14 days, for any reason and
without justification. Your item must be unused, unopened and in its
original packaging. Return postage is the responsibility of the
customer.

Refunds

We'll notify you once we've received and inspected your return and
let you know whether the refund was approved. If approved, you'll be
refunded to your original payment method within 10 business days.
Please allow additional time for your bank to post the refund.

If more than 15 business days have passed since your return was
approved, contact us at support@officialmontreve.com.

Questions

Email us at support@officialmontreve.com and we'll get back to you.